Frequently Asked Questions

Everything you need to know about our handcrafted silver jewelry.

What materials are used in Artsy Silver jewelry?

All our jewelry is crafted from premium 925 Sterling Silver. Some pieces feature 18k gold plating or ethically sourced gemstones, which are always specified in the product description.

How should I care for my silver pieces?

To maintain shine, avoid contact with perfumes, lotions, and chlorine. When not in use, store your jewelry in the provided airtight pouch and clean gently with a soft microfiber cloth.

Do you offer international shipping?

Yes, we ship our artistic collections worldwide. Shipping times vary by location, typically ranging from 5 to 12 business days for international orders.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

Is your jewelry hypoallergenic?

Yes, our 925 Sterling Silver is nickel-free and lead-free, making it safe and comfortable for individuals with sensitive skin.